Terms and Conditions

Welcome to our platform

These terms of service govern your use of the Public of Ghana's centralised digital services and payment platform called Ghana.GOV ("Platform"). Ghana.GOV is developed and managed by Digital Gov Limited. ("We") are a company incorporated under the laws of the Republic of Ghana.
You can pay your administrative fees, levies, rates, taxes and such other revenue to the various Ministries, Departments and Agencies ("MDAs"), and Metropolitan, Municipal and District Assemblies ("MMDAs") listed here through our Platform. We will post an updated list of MDAs and MMDAs on this website from time to time. By using our services, you have agreed to our terms of service. Please read our terms carefully and ensure that you follow all instructions regarding the use of our services.

Our Responsibility

Our obligation to you ends when we transfer your money to the relevant MDA and MMDA which will be responsible for providing you with the services requested or to process your payments in their records. We do not make a representation that the products or services that you pay for using our Platform will be provided within the timeline specified by the relevant MDA or MMDA or meet the specification(s) communicated to you by the relevant MDA or MMDA. If you need to process a refund of payments made, please contact the relevant MDA or MMDA directly or contact us by following the process provided in our Refund Policy available on our website. You can find our Refund Policy here

Making Payments

Payments using our Platform shall be done using the methods provided on this website. These payment methods include mobile money, card based and bank transfer payments.

Privacy and Security of Personal Data

We collect your personal data to enable us provide you with our services. We have a Privacy Policy which explains how we collect, process, store and protect your personal data when you use our services. You can find our Privacy Policy here. Please read our Privacy Policy carefully. We will process your personal data and any personal data you provide to us according to our Privacy Policy, the Data Protection Act, 2012 (Act 843) and any applicable data protection law. By using our Platform, you agree that we can process your data according to our Privacy Policy.

Restriction of Use

You agree not to use our Platform in a manner that will restrict or inhibit other users from using this service, including without limitation, damaging or disabling any server from or on which this service operates. You agree that you will not attempt to give any false, incomplete or inaccurate information for purposes of a transaction using our Platform. You agree not to use this service for fraudulent or unlawful purposes including, without limitation, engaging in "data scraping" or "screen scraping" to obtain proprietary information.

Clickthrough Websites

Our Platform may present hypertext links allowing you to "click through" to third party websites not owned or controlled by us (a "Click Through Site"). These Click Through Sites may link you to the websites of relevant MDAs and MMDAs. You understand and agree that: (i) we do not own or control these Click Through Sites; (ii) any hypertext links to Click Through Sites that we post are for your convenience; (iii) we are not responsible for the availability of the Click Through Sites, or the images, messages, or other materials contained on those sites; and (iv) our posting of a hypertext link does not mean we endorse the form, substance, or content of the Click Through Site.

We make no representation of any kind concerning a Click Through Site or the accuracy of information on that site. We expressly disclaim any responsibility for the content on any Click Through Site, or any consequences of any kind resulting from visiting or using information acquired from a Click Through Site. The decision to access products and/or services on a Click Through Site is solely yours.

Neither we nor any of our affiliates will be liable for any errors in content or omissions in Click Through Sites. We will also not be responsible for any loss or damage arising from the use of such Click Through Sites.

Intellectual Property Rights

You agree that, this service, including but not limited to content, graphics, user interface, editorial content, scripts, software, logos, trademarks used and the "look and feel" of our Platform are protected by applicable intellectual property laws, including copyright. You agree that, you will not use such proprietary material in any way whatsoever except for performing a transaction on our Platform. No portion of our Platform may be reproduced in any form or by any means. You agree not to modify the service or content in any manner and you shall not use the services in a manner not expressly authorised.

Availability

We will, within reasonable means, ensure that our Platform is continuously available. However, we do not guarantee that the service will be available all the time and will not be subject to interruption.

Advertisement or Marketing

You agree that we may send you non-transactional and commercial information relating to relevant products and services that may be of interest to you.

Opting Out

If you no longer wish to receive e-mail announcements, notifications, or special promotions from us, kindly send an email to our [Insert job title] at [•] requesting for your contact information to be deleted from the mailing list.

Notification of Changes

We may revise these terms of service from time to time. The current version will be the version on our website with the last date of revision. Carefully read the terms of service whenever there is a revision. By continuing to access or use this service after any revision becomes effective, you agree to be bound by the revised terms.

Errors & Omissions

Information you access using a mobile device may contain typographical errors, errors of substance, or omission, whether or not material. We disclaim any responsibility for any damage or loss you incur while relying on information you access using your mobile device. If you discover any such information please contact us using the information under the "Contact Information" section.

Warranty

You understand and agree that this service is provided to you on an "as is" basis. To the fullest extent permissible by applicable law, we disclaim all warranties of any kind, whether express or implied regarding your use of this service or a Click Through Site. This includes, without limitation, any warranty that this service will be continuously available to you at all times and any implied warranty of fitness for any particular purpose of the products or services provided by any MDAs or MMDAs. We will use reasonable efforts to include accurate and up-to-date information on this website. However, we make no warranty or representation as to the accuracy, timeliness or completeness of the information on this website.

Indemnity

You agree to indemnify us against any claim, action, suit or proceeding brought or threatened against us caused by or arising out of (a) your use of this service, and/or (b) your breach of any of these terms of service, and to pay us damages, costs and interest in connection with such claim, action, suit or proceeding.

Limitation or Liability

You understand and agree that we shall not be liable for any loss or damage you or any third party incurs relating directly or indirectly to the use of this service. We shall not be responsible for any actions that you may take or omit to take for any transaction you make on our Platform. We will not be liable to you or to any other person for any direct, indirect, special, incidental, consequential, exemplary or punitive damages based on any causes of action arising out of your use of our Platform, including any loss of money.

You agree that, this limitation of liability applies even if we have been advised of the possibility of such loss or damage. Without limiting the generality of the above, you also specifically acknowledge that, we are not liable for any actual or alleged illegal conduct of other users on our Platform.

Termination of Use

We may suspend or terminate your use of this service if you do not comply with these terms or you use this service in a manner that will cause liability to us or disrupt this service or the use of this service. We may not allow you to access our Platform if we suspect that your activities are irregular and do not conform to authorised activities on the website.

If we deny you access to our Platform because of irregular activities, please call the contact numbers or send an email to the email address provided under the section titled "Contact Information." We will investigate the issue and communicate our response within [•] days after lodging your complaint.

If the issue borders on crime, the appropriate authorities will be informed to investigate and your access will only be restored after you have been cleared by the appropriate authority.

We reserve the right to modify, suspend, or discontinue this service at any time without notice to you. We will not be liable to you or any third party, if we exercise that right.

Governing Law & Jurisdiction

These terms shall be governed by the laws of Ghana.

You agree to first contact us regarding any issue relating to this service, for resolution. If we are unable to resolve the issue, we will engage the relevant MDA or MMDA for the amicable resolution of the issue.

Any problem arising out of the use of this service or from these terms of service which are not resolved amicably by the parties within [●] days of notification of the dispute, shall be referred to, and settled by the courts of Ghana.

Entire Agreement

These terms of service together with the Privacy Policy, the Refund Policy, any amendments and any additional agreements you may enter into with us regarding this service, shall constitute the entire agreement between you and us.

Severability

If any provision of these terms of service is deemed to be invalid or unenforceable, the remaining provision of these terms of service would remain in full force and effect.

If any provision of these terms of service is deemed invalid, but would be valid and enforceable if part of the provision were deleted, then that provision will apply with the minimum modification necessary to make it valid and enforceable. The remaining provisions of these terms of service will remain in full force and effect.

No Waiver

Our failure to assert any right or enforce a provision under these terms shall not constitute a waiver of that right or the right to enforce a provision, unless we expressly acknowledge and agree to do so in writing. If we fail to exercise a right or enforce any provisions of these terms of service, it shall not preclude or stop us from taking action in future when a similar infringement occurs.

Updating Our Privacy Policy

We have the right to modify, update or replace this privacy policy in whole or in any part at any time. The current version of our privacy policy is always the version that is published on this website. You will be bound by the contents of this privacy policy on the day that you access our website. In the same way, you will be bound by the Terms of Service of this website when you access our website.

Communication

You agree to receive all agreements, notices, disclosures and other communications electronically including by email, push notification, pop-up or text.